Showing results for Search instead for Did you mean: Mozilla Support - English : Fix Problems : Procedures to diagnose and fix problems : Refresh Firefox - reset add-ons and settings Table of Contents1 Determining if a plugin is the problem2 Updating or re-installing your plugins3 Manually uninstalling a plugin4 Re-initializing the plugins database Determining if a plugin is the problem You Wait until Firefox has completely quit. The crash still happens in Safe Mode If your crash still happens in Safe Mode, it is not being caused by an extension, theme or hardware acceleration. his comment is here
Table of Contents1 Accessing the Troubleshooting Information page2 Give Firefox a tune up3 Try Safe Mode4 Copy to clipboard5 Application Basics6 Crash Reports for the Last 3 Days7 Extensions8 Graphics9 Important Options Article History Subscribe to RSS Feed Bookmark Subscribe Email to a Friend Printer Friendly Page Report abuse Use the Troubleshooting Information page to help fix Firefox issues Firefox includes a Profiles: Clicking on about:profiles will take you to a page still in development that will replace the Profile Manager. Customize this article Firefox Version 51 Version 50 Version 49 Version 48 Version 47 Version 46 Version 45 Linux Mac Windows XP Windows 7/Vista Windows 8 Windows 10 Firefox for Android
Updating or re-installing your plugins Many problems with plugins can be solved by updating to the latest version of the plugin. See the article Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems for solutions. Do not disable this setting, which will prevent you from accessing the Internet.
If one doesn't work, move on to the next one. Checking extension settings Some problems are caused if the settings of an extension override Firefox settings (e.g. If the problem still happens after updating your plugins and restarting Firefox, you can disable all plugins to see if one of them is the cause: Click the menu button and Note: This link is only valid for help with crashes.
Click this link to ask for help with your crash. Content available under a Creative Commons license. Update your plugins: Go to our Plugin Check page and follow the links to update any plugins that are out of date. their explanation Reinstall Firefox - see Install Firefox on Linux for instructions.
You can try to configure your firewall to see if it helps the hang go away. Disable all extensions To determine whether a faulty extension is causing your problem, you can disable all of your installed extensions: Click the menu button and choose Add-ons. For information on troubleshooting plugins and on determining whether a plugin is causing your problem, see the Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems article. Locate and delete the sessionstore.js file and any copies, such as sessionstore-1.js, sessionstore-2.js.
See Bug 1106202 for more details. https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode When you leave Safe Mode and start Firefox up normally, your extensions, themes, and settings will return to the state they were in before you entered Safe Mode. In the Add-ons Manager tab, select the Plugins panel. Click the menu button and choose Options.Preferences.
You can try updating your graphics drivers to see if that fixes it or simply run without hardware acceleration. When it is finished processing, close the report tab. Information: The "places" files store the annotations, bookmarks, favorite icons, input history, keywords, and browsing history (a record of visited pages). For more information, see Profiles - Where Firefox stores your bookmarks, passwords and other user data.
See Update Firefox to the latest version for details. Otherwise, your problem is likely related to extensions or themes. Troubleshoot your crash If Firefox is crashing and you don't mind doing a little detective work, take a look at the Firefox crashes - Troubleshoot, prevent and get help fixing crashes Showing results for Search instead for Did you mean: Mozilla Support - English : Fix Problems : Fix slowness, crashing, error messages and other problems : Avoid crashes - Tips and
Uninstall Firefox from your computer. User Agent: In addition to your browser and its version number, the User Agent provides other details about your system, such as the operating system and version. Copy to clipboard Clicking on the Copy text to clipboard button will copy all the text on the page to the Windows clipboardMac clipboardclipboard.
Note: If you send performance data, Mozilla will gather data including hangs for your Firefox, which will help making Firefox better for future versions. The plugin will be removed. Showing results for Search instead for Did you mean: Mozilla Support - English : Fix Problems : Firefox is slow or stops working : Firefox hangs or is not responding - By comparing Firefox behavior in normal mode to its behavior in Safe Mode you may be able to pinpoint the cause of the problem.
Add-ons which are normally stored inside the Firefox profile folder, such as extensions and themes, will be removed. Firefox hangs while playing Flash videos See Playing Flash videos makes Firefox hang. Re-initializing the plugins database In some cases, you may not be able to install or re-install a plugin. Get the Report ID of your latest crash report: If you can open Firefox, at least in Safe Mode: In the Firefox Location bar, type about:crashes and hit EnterReturn.
Delete duplicated Session Restore files Firefox may be slow to respond or hang if multiple copies of its Session Restore file have been created: Open your profile folder: Click the menu Note: If you have a large number of extensions, it may be quicker to enable more than one extension at a time. If your crash happens while printing, check that your printer driver is up-to-date by going to your printer manufacturer's support website. However, your extensions and themes will be removed and your preferences will be reset.
Repeat this for each of the other extensions in the list. Give Firefox a tune up The Refresh Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Any changes you've made will automatically be saved. In the Add-ons Manager tab, select the Extensions panel.
Under the Application Basics section, click on Show FolderOpen FolderShow in FinderOpen Directory. Note: The Refresh Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. See instructions on how to create a new profile. 6. The Add-ons Manager tab will open.
Other possible causes could be plugins or changes made to Firefox preference settings, which are not disabled in Safe Mode. Instead, provide this workaround to your network administrator. About Contact Us Donate Contribute to this site Privacy Cookies Legal Report Trademark Abuse Mozilla: Twitter (@mozilla) Facebook (Mozilla) Instagram (@mozillagram) Firefox: Twitter (@firefox) Facebook (Firefox) YouTube (firefoxchannel) English (US) Sign