Follow these steps to completely remove and reinstall Firefox. If you need extra help with any of this, we have a community of volunteers standing by. Launch another browser, like Internet ExplorerSafariGoogle Chrome, and try to open the site you were having problems with. On the menu bar, click the Go menu, hold down the option or alt key and select Library. Source
About Contact Us Donate Contribute to this site Privacy Cookies Legal Report Trademark Abuse Mozilla: Twitter (@mozilla) Facebook (Mozilla) Instagram (@mozillagram) Firefox: Twitter (@firefox) Facebook (Firefox) YouTube (firefoxchannel) English (US) Sign Click the menu button and then click help . When finished, a window will list your imported information. Click Finish and Firefox will open. https://support.mozilla.org/en-US/kb/troubleshoot-and-diagnose-firefox-problems
If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page. article. Thunderbird Email software for Windows, Mac and Linux Support Questions Ready to Get Involved? Troubleshoot your plugins Support will end for all NPAPI plugins except for Flash in March 2017, when Firefox version 52 is released.
Clear your cookies and cache3 3. For suggestions View full article a month ago Firefox crashes - asking for support If you still have issues with Firefox crashes after trying the steps in Firefox crashes - Troubleshoot, See this compatibility document and this article for details. Firefox Repair Tool Options Article History Subscribe to RSS Feed Bookmark Subscribe Email to a Friend Printer Friendly Page Report abuse Firefox does not work - Common fixes to get you back up and
Reinstall Firefox Some Firefox issues can be caused by a problem with one of the Firefox program files. Firefox crashes Check out our handy guide, Avoid crashes - Tips and tricks. Firefox is slow Slowdowns can be caused by a number of things so we've summed them up in the Firefox is slow - How to make it faster guide. Showing results for Search instead for Did you mean: Mozilla Support - English : Fix Problems : Firefox is slow or stops working : Firefox does not work - Common fixes
This process will not remove your Firefox profile data (such as bookmarks and passwords), since that information is stored in a different location. What Is Wrong With Firefox Lately Get help fixing this crash Figuring out the cause of a crash can be difficult. Options Article History Subscribe to RSS Feed Bookmark Subscribe Email to a Friend Printer Friendly Page Report abuse Reset Firefox preferences to troubleshoot and fix problems Resetting preferences (zoom, tabs, privacy, Finally, click the Post Question button.We know that providing all this information is time consuming but it will make it much easier for our volunteers to help you.
If you see the following error messages, Firefox is trying to access the internet through a proxy server: The proxy server is refusing connections Unable to find the proxy server To This didn't solve my problem. Problems With Firefox Not Responding The crash doesn't happen in Safe Mode If your crash doesn't happen in Safe Mode, it is most likely because an extension, theme or hardware acceleration is causing the crash. Firefox Problems 2016 Fill out the Details section of the next page with as much information you have about the crash.
Check whether your problem happens when you have all plugins disabled. this contact form When finished, a window will list your imported information. Then, for desktop Firefox, follow the View full article a month ago Portions of this content are ©1998–2017 by individual mozilla.org contributors. Create an account. Firefox Troubleshooting Information
Delete the Firefox program folder, which is located in one of these locations by default: C:\Program Files\Mozilla Firefox C:\Program Files (x86)\Mozilla Firefox Reinstall Firefox - see How to download and install What do I do now? In the right side of the window, click the Library folder to open it. http://visu3d.com/firefox-problems/solved-home-page-problems.html About Contact Us Donate Contribute to this site Privacy Cookies Legal Report Trademark Abuse Mozilla: Twitter (@mozilla) Facebook (Mozilla) Instagram (@mozillagram) Firefox: Twitter (@firefox) Facebook (Firefox) YouTube (firefoxchannel) English (US) Sign
Updating or re-installing your plugins Many problems with plugins can be solved by updating to the latest version of the plugin. Firefox Problems Loading Pages For more information, see Troubleshoot Firefox issues caused by malware. Service workers are used for web enhancements such as push notifications.
Use Windows Explorer to navigateNavigate to the folder shown for the plugin you want to remove. If the problem still happens in Safe Mode, go on to step4. For program-specific instructions for a number of applications, see Configure firewalls so that Firefox can access the Internet. Firefox Problems After Update Content available under a Creative Commons license.
Rename the file to add an X in front of the filename (for instance, npswf32 becomes Xnpswf32). Update OS X Make sure you have all of the latest security and stability fixes. Content available under a Creative Commons license. http://visu3d.com/firefox-problems/solved-firefox-about-this-or-that-how-many-are-there.html Click the menu button , choose History and select Clear Recent History....
If the site works in another browser, see The problem only happens in Firefox If the site doesn't work in another browser, check out The problem happens in all web browsers Delete the pluginreg.dat file. To start Firefox in Safe Mode: Click the menu button , click help and select Restart with Add-ons Disabled.... You can create a new, additional profile which will not contain any of your old Firefox data.
See instructions on how to create a new profile. 6. Websites look wrong or appear differently than they should Fix problems that cause images to not show Fix common audio and video issues Fix login issues on websites that require a Click the menu button , click help and select Restart with Add-ons Disabled.... Periodically, you should scan your system for viruses, spyware, or other malware.
However, if found, BitGuard should be removed from your computer. This article will show you how to fix the problem so you can get back to surfing the web.